Analyst · Kroll
Mar 2026 — Present
Banking & Settlement Administration. Team management, process improvement and operational execution across settlement workflows.
Mumbai · Operations × Technology
I make complex work simpler.
I'm Hritik Sharma — an Analyst at Kroll working across banking, settlement administration, reconciliation and payment operations, with a builder's mindset for process improvement and automation.
01 / Profile
Operations mindset.
Builder mentality.
A combination of hands-on settlement operations, technical experience and a strong bias toward ownership, collaboration and practical improvement.
What I do
I work in Kroll's Settlement Administration business, supporting US class action settlements and helping ensure claims, reconciliations and payments move accurately and smoothly. I also contribute to process improvement, team coordination and operational problem solving.
What I bring
Domain knowledge from financial operations, experience working with distributed teams, and a technical foundation in web development and data. I enjoy finding the gap between “how we do it” and “how we could do it better.”
Process ImprovementBanking OperationsAutomationDataAngularNode.jsSQLExcel
02 / Experience
A career built through
different kinds of work.
From customer operations and field work to software development and settlement administration, each role added a different layer to the way I solve problems.
Junior Analyst · Kroll
Jul 2025 — Mar 2026
Supported banking and settlement operations with reconciliation, payment-related workflows, documentation and coordination.
Data Analyst · Kroll
Jun 2024 — Jul 2025
Built operational understanding of settlement administration while working with data, processes and business teams.
Web Developer · Digital Automation Enterprises
Jul 2023 — Jun 2024
Developed web solutions using modern JavaScript tooling, Git and Angular, bringing a technical foundation that continues to influence my operations work.
Senior Customer Service Associate · Teleperformance
Oct 2022 — Jan 2023
Worked in customer service supporting issues related to a leading US credit bureau, building experience in communication, problem solving and the US business environment.
Delivery Driver · Amazon
Jan 2019 — Oct 2020
Hands-on field experience that strengthened customer focus, accountability and practical problem solving.
03 / Selected work
Where operations
meets technology.
Projects that reflect my interest in turning real-world problems into useful, working systems.
Travel AI · Personal project
TourGenie
An AI-powered travel project built during a two-day build event. Designed with an Angular frontend and Node.js backend, integrating Google's Gemini models.
Angular · Node.js · Gemini · APIs
Operations · Automation
DealFlow CRM
A small CRM concept focused on streamlining real-estate communication and keeping customer information and workflows organized.
Angular · Node.js · Express · MS SQL
Process improvement · Kroll
Operational Automation
Applied an automation mindset to recurring operational work, including improving the case-access assignment workflow and reducing turnaround time.
Process design · Automation · Monday.com
Team collaboration
Better ways of working
Focused on bringing feedback, ideas and mistakes into regular team discussions so the India Banking team can learn, standardize and improve together.
Ownership · Collaboration · Continuous improvement
04 / Recognition
Work that gets
noticed.
Recognition and feedback that reflect ownership, adaptability and reliability in team environments.
KSA Achievers Award
Kroll Global Solutions · March 2026. Recognized for outstanding performance and contribution during a challenging period for the team.
Peer recognition
Recommendations highlight ownership, accountability, professionalism, adaptability and willingness to step up when the team needed support.
05 / Contact
Let's build something
better.
Whether it's an operations challenge, a process that needs simplifying, or a technical idea worth building — I'm always interested in meaningful conversations.